Last updated: 29 octubre 2026.
Cancellation by the traveller
Free cancellation up to 72 hours before the start of the activity: your deposit is refunded in full. For cancellations made less than 72 hours before the start, or no-shows, the deposit is not refunded. If MerzougaApp or the local provider cancels, or your requested date cannot be confirmed, your deposit is refunded in full or you can choose another date.
To cancel, contact us by WhatsApp +212677136560 or email merzougaapp@gmail.com with your booking reference. The time of your message is used to calculate the 72-hour period.
Date not available
If we cannot confirm your requested date with the local provider, we offer you another date or activity. If you prefer, your deposit is refunded in full.
Cancellation by MerzougaApp or the provider
If we or the local provider must cancel (for example because of weather or safety conditions), you can choose another date or a full refund of the deposit.
How refunds are paid
Refunds are made to the original payment method through PayPal. Balances paid on site for an activity that does not take place are returned on site or by an agreed method.
Changes of date
Free date changes are possible up to 72 hours before the activity, subject to availability.